"Hi Michael, we received the tags today. We are very happy with them. Thank you for your prompt and friendly service. We look forward to doing more business with you in the future. Kind regards,"

Sydney Australia

Home -> FAQ

My image is less than 300 dpi resolution, can it still be printed?

The higher the resolution, the sharper the image will be. We suggests resolution of 300 dpi (dots per inch) for crisp, clear results. Lower resolution images will appear fuzzy, jagged and blurry.


Do you have templates I can download to help me to design my card?

Yes, you can download our photoshop and Illustrator templates from our Free Template Section.


What types of products do you design for?

Because we have developed a new custom-shape production process, we can produce any required. Our current product designs are based on market needs, which provide outstanding and high functional value to customers.


Can you design a card for me?

If you do not have your own artwork, we are happy to offer FREE design service, Just send us your logo and custom data or anything you want to print on your job. Email your requirements and any pictures or logos to michael@ecotags.net. Our design staff will create 2-3 designs for your selection.


How long will it take to have something designed?

That depends on your requirements, a simple business card design normally takes1 business day.


My artwork is too big to email to you how can I send it?

Please send email to michael@ecotags.net. We will provide our FTP account to upload the files.


How do I send my artwork to you?

Email your artwork to michael@ecotags.net


How should my card artwork be prepared?

Please prepare your file according to our Artwork Requirement.


Can I email my file(s) to you?

You can email your file(s) to michael@ecotags.net. Please make sure to include your order number and contact detail in your email to ensure proper order processing on our part.


What type of file formats can you accept?

We accept PDF, JPEG, and TIFF files. Please visit our Artwork Requirements Section.


I need something changed, corrected, added, or taken off my artwork.

We cannot make any alterations on your artwork unless it becomes a design job. Then it must be viewed and approved by the customer before it is sent to print.


What do I do if I want a full bleed?

Please include a 1/8-inch (3.175mm) bleed on all sides.


How about your artwork setup charge?

Our normal artwork setup charge is USD 20.00. if you have 5-10 orders, and each order has different design, the artwork setup charge is negotiable, please kindly send us your artwork for discussion.


Do you offer free artwork templates ?

Yes, visit ourFREE TemplateSection to help you with your artwork.


Can you help me with my artwork issue ?

We¡¯re glad to help you with solving artwork issues. In order to process your print order with the utmost speed and minimum fuss, please read our artwork specifications and requirements.